Terms & Conditions

Returns Policy

If you are not completely satisfied with your purchase you have a 7 day cancellation period from the time you receive any goods in which you can then return the goods for a full refund. Please note all refunds will not include delivery charges. In addition to the 7 day cancellation period, you have a 14 day exchange period which starts the day you receive your goods. This enables you to exchange any unsuitable items for items of equal value.

Made To Measure / Bespoke Items

All made to measure items (bespoke kilts, trews, jackets & waistcoats) are made to each customers own sizes and are therefore non-refundable or returnable. Please ensure all sizes are correct before submitting an order using our measuring guide. If in doubt, please contact us for further instructions on any measurements you are unsure of. A refund will only be considered if the garment has a manufacturers fault.

Cancellation & Returns Process

Please follow these instructions for returning any items:

1.Please contact us via telephone or email to let us know you will be returning an item and what you would like in exchange.

2.Send the item back to us including a note with your order number and contact details, and a cheque or postal order for return postage if necessary. When returning an item we strongly suggest you get a “proof of posting” from the Post Office when you send any items back.

3.Wait for us to contact you regarding your exchange or refund.

Unfortunately delivery and return costs will not be refunded unless the item is defective.

Post back to:                          

JH Kilt Hire
13 York Arcade
Grangemouth
Stirlingshire
FK3 8BA

Before returning please contact us by email or telephone.

Phone: 01324 489196
Fax: 01324 489196

Email: staff@jhkilthire.com